Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
How long does shipping take for PERGOLUX products?
Standard shipping typically takes 7-14 business days. Large items like pergolas are shipped via specialized freight carriers to ensure they arrive in perfect condition.
Can I install the pergola myself?
Yes, our products are designed for DIY assembly with comprehensive manuals and video guides. However, we recommend having 2-3 people available for the lifting process.
What kind of warranty do you offer?
We provide a 5-year warranty on all aluminum structures and a 2-year warranty on electronic components and accessories like screens and LED lights.
Are your pergolas weather-resistant?
Absolutely. Our pergolas are engineered to withstand high wind speeds and heavy snow loads, featuring integrated gutter systems for efficient water drainage.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. Please note that return shipping costs for oversized freight items are the responsibility of the customer.
Do you offer financing options?
Yes, we partner with specialized providers to offer flexible monthly payment plans, allowing you to upgrade your home now and pay over time.